Customer Experience

In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

Dr. Michelli discusses how technology should address human needs when used in customer experience...

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...

In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
 

In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...

Dr. Michelli discusses how the fear of change can hinder your business...

In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...

Dr. Michelli discusses sustainable ways for businesses to thrive...