Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Nov 16, 2017
Nov 16, 2017
5 min
In this week's episode, Dr. Michelli discusses the importance of defining brand moments...
Nov 10, 2017
Nov 10, 2017
5 min
Dr. Michelli discusses how leaders set the tone for an appreciative workplace...
Nov 3, 2017
Nov 3, 2017
5 min
In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.
Oct 26, 2017
Oct 19, 2017
Oct 19, 2017
4 min
Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”
Oct 12, 2017
Oct 12, 2017
3 min
In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...
Oct 5, 2017
Oct 5, 2017
5 min
To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.
Sep 28, 2017
Sep 28, 2017
4 min
In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...
Sep 21, 2017
Sep 21, 2017
3 min
Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...
Sep 15, 2017
Sep 15, 2017
3 min
In this week's episode, Dr. Michelli discusses human nature during a natural disaster...