Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Sep 7, 2017
Sep 7, 2017
5 min
Dr. Michelli discusses how design thinking can help uncover implicit biases...
Aug 31, 2017
Aug 31, 2017
3 min
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...
Aug 24, 2017
Aug 24, 2017
4 min
Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...
Aug 18, 2017
Aug 18, 2017
4 min
In this week's episode, Dr. Michelli discusses the power of associations for your brand...
Aug 10, 2017
Aug 10, 2017
4 min
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...
Aug 3, 2017
Jul 27, 2017
Jul 27, 2017
4 min
In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce...
Jul 20, 2017
Jul 20, 2017
6 min
Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....
Jul 13, 2017
Jul 13, 2017
5 min
Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...
Jul 3, 2017
Jul 3, 2017
5 min
In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....