Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 29, 2017
Jun 29, 2017
4 min
In this week's episode, Dr. Michelli discusses emotional value in customer experience...
Jun 23, 2017
Jun 23, 2017
3 min
In this week's episode, Dr. Michelli discusses the human value in customer experience...
Jun 15, 2017
Jun 15, 2017
3 min
Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...
Jun 9, 2017
Jun 9, 2017
5 min
In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"...
Jun 1, 2017
Jun 1, 2017
4 min
In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing...
May 26, 2017
May 18, 2017
May 18, 2017
4 min
Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise...
May 11, 2017
May 11, 2017
3 min
In this week's episode, Dr. Michelli discusses customer experience tradeoffs...
May 4, 2017
May 4, 2017
3 min
Dr. Michelli discusses three trends you may wish to consider as you explore technology, service, and product development...
Apr 27, 2017
Apr 27, 2017
3 min
In this week's episode, Dr. Michelli discusses the unique industry challenges (UICs) that must be overcome to deliver outstanding customer experiences...