Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Apr 20, 2017
Apr 20, 2017
6 min
In this episode, Dr. Michelli discusses the role we all have in customer experience...
Apr 13, 2017
Apr 13, 2017
4 min
In this week's episode, Dr. Michelli discusses five steps to getting more referrals...
Apr 7, 2017
Apr 7, 2017
3 min
In this week's episode, Dr. Michelli discusses the confusion between loyalty and advocacy...
Mar 31, 2017
Mar 23, 2017
Mar 17, 2017
Mar 17, 2017
5 min
In this week's episode, Dr. Michelli discusses business lessons found in the world of bottled water...
Mar 9, 2017
Mar 9, 2017
4 min
In this week's episode, Dr. Michelli discusses customer experience strategy when bad experiences occur...
Mar 2, 2017
Mar 2, 2017
4 min
Dr. Michelli discusses Perceptual Control Theory (negative feedback loops) as it relates to the relationships we have with our customers...
Feb 23, 2017
Feb 23, 2017
3 min
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
Feb 17, 2017
Feb 17, 2017
2 min
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...