Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 7, 2017
Feb 7, 2017
3 min
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Feb 2, 2017
Feb 2, 2017
3 min
In this week's episode Dr. Michelli, discusses integrating human and technology based service...
Jan 26, 2017
Jan 26, 2017
4 min
In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...
Jan 23, 2017
Jan 23, 2017
3 min
Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...
Jan 12, 2017
Jan 12, 2017
3 min
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Jan 6, 2017
Jan 6, 2017
2 min
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...
Dec 29, 2016
Dec 29, 2016
3 min
In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
Dec 22, 2016
Dec 22, 2016
3 min
Dr. Michelli discusses how to create humanity-rich experiences this time of year...
Dec 16, 2016
Dec 16, 2016
2 min
In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...
Dec 9, 2016