Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Dec 2, 2016
Dec 2, 2016
2 min
In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...
Nov 23, 2016
Nov 23, 2016
4 min
In this week's episode, Dr. Michelli discusses expressing gratitude in business...
Nov 17, 2016
Nov 17, 2016
2 min
Dr. Michelli, discusses shifting prospective customers interest into a buying conversation...
Nov 10, 2016
Nov 10, 2016
2 min
In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...
Nov 3, 2016
Nov 3, 2016
2 min
In this week's episode, Dr. Michelli, discusses connecting to the higher needs of your customers...
Oct 27, 2016
Oct 27, 2016
3 min
In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...
Oct 21, 2016
Oct 21, 2016
3 min
Dr. Michelli, discusses the difference between being a ruler vs. a leader...
Oct 13, 2016
Oct 13, 2016
3 min
In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...
Oct 6, 2016
Oct 6, 2016
3 min
Dr. Michelli discusses innovating the speed and ease of customer experiences...
Oct 3, 2016
Oct 3, 2016
2 min
In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...