Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Mar 10, 2016
Thursday Mar 10, 2016
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
Thursday Feb 18, 2016
Thursday Feb 18, 2016
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...
Thursday Feb 11, 2016
Thursday Feb 11, 2016
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Thursday Feb 04, 2016
Thursday Feb 04, 2016
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Monday Feb 01, 2016
Monday Feb 01, 2016
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...
Thursday Jan 21, 2016
Thursday Jan 21, 2016
Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...
Thursday Jan 14, 2016
Thursday Jan 14, 2016
In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...
Monday Jan 04, 2016
Monday Jan 04, 2016
Dr. Michelli, tells how a specific acronym can be useful to delight your customers...
Wednesday Dec 30, 2015
Wednesday Dec 30, 2015
In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...
Thursday Aug 06, 2015
Thursday Aug 06, 2015
In this week's episode Dr. Michelli discusses the cost of being nice...