Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
May 5, 2016
Apr 28, 2016
Apr 28, 2016
2 min
Dr. Michelli discusses improv principles that can help your customer experience...
Apr 21, 2016
Apr 21, 2016
3 min
In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...
Apr 14, 2016
Apr 7, 2016
Apr 7, 2016
4 min
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
Mar 31, 2016
Mar 24, 2016
Mar 24, 2016
2 min
Dr. Michelli, discusses what customers are looking for in brands more than anything...
Mar 17, 2016
Mar 17, 2016
2 min
In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...
Mar 10, 2016
Mar 10, 2016
3 min
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
Feb 18, 2016
Feb 18, 2016
3 min
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...