Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 11, 2016
Feb 11, 2016
2 min
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Feb 4, 2016
Feb 4, 2016
3 min
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Feb 1, 2016
Feb 1, 2016
4 min
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...
Jan 21, 2016
Jan 21, 2016
3 min
Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...
Jan 14, 2016
Jan 14, 2016
3 min
In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...
Jan 4, 2016
Jan 4, 2016
4 min
Dr. Michelli, tells how a specific acronym can be useful to delight your customers...
Dec 30, 2015
Dec 30, 2015
4 min
In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...
Aug 6, 2015
Feb 17, 2015
Feb 17, 2015
2 min
In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...
Jan 20, 2015
Jan 20, 2015
2 min
In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...