Customer Experience

Mystery, Sensuality and Intimacy – Loving your Customer and your Message

In this week's podcast episode, Dr. Michelli discusses brand experience...

Why it‘s in your own interest to forget your self-interest

Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...

True or False? Measuring Performance Leads to Better Service

In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...

Beloved Brands Think Differently

This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...

How to turn problems into customer loyalty

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...

How to Float a Complaint

In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...

Who Are Your Customers?

In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...

The Conundrum of Consistency: When More Becomes…More of the Same

In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.

How to Grow Your Customer Connection Through Technology

In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...

How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader

In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...