Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 30, 2014
Jun 30, 2014
2 min
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Jun 19, 2014
Jun 19, 2014
2 min
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
May 28, 2014
May 28, 2014
2 min
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
May 16, 2014
May 16, 2014
2 min
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
May 9, 2014
May 9, 2014
2 min
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
May 2, 2014
May 2, 2014
3 min
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
Mar 26, 2014
Mar 26, 2014
2 min
In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...
Mar 6, 2014
Mar 6, 2014
3 min
In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...
Feb 21, 2014
Feb 21, 2014
2 min
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Feb 19, 2014
Feb 19, 2014
2 min
In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...