Customer Experience

Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.

Dr. Michelli explores the role of emotion evoking words in your business' success.

Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.

Dr. Michelli looks at an important way to benefit from social networking and it's not what you think!

Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.

Dr. Michelli helps you choose wisely when it comes to picking a business alliance.

Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.

Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.

While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?

Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.