Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 13, 2010
Jan 13, 2010
4 min
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
Dec 10, 2009
Dec 10, 2009
4 min
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Dec 3, 2009
Dec 3, 2009
4 min
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.
Nov 27, 2009
Nov 27, 2009
4 min
What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business decisions, and the value of authenticity.
Oct 30, 2009
Oct 30, 2009
5 min
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadership alignment and strategic consistency.
Oct 5, 2009
Oct 5, 2009
4 min
Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete." Take Dr. Michelli's leadership challenge....
Sep 24, 2009
Sep 24, 2009
4 min
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.
Sep 17, 2009
Sep 17, 2009
3 min
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,
Aug 28, 2009
Aug 28, 2009
5 min
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
Aug 20, 2009
Aug 20, 2009
4 min
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.