Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Mar 28, 2019
Mar 28, 2019
4 min
In this week's episode, Dr. Michelli discusses the importance of a brand story hook...
Mar 21, 2019
Mar 14, 2019
Mar 14, 2019
3 min
This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action" because of an outstanding example that recently surfaced on Twitter.
Mar 7, 2019
Mar 7, 2019
5 min
In this week's episode, Dr. Michelli discusses how Southwest Airline said: “Yes to a dress"...
Feb 28, 2019
Feb 28, 2019
4 min
In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
Feb 21, 2019
Feb 21, 2019
4 min
In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.
Feb 7, 2019
Feb 7, 2019
5 min
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
Jan 31, 2019
Jan 31, 2019
4 min
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Jan 24, 2019
Jan 24, 2019
4 min
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Jan 17, 2019
Jan 17, 2019
3 min
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...