Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jul 19, 2018
Jul 19, 2018
4 min
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Jul 12, 2018
Jul 12, 2018
4 min
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Jul 5, 2018
Jul 5, 2018
4 min
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Jun 27, 2018
Jun 21, 2018
Jun 21, 2018
5 min
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
Jun 14, 2018
Jun 14, 2018
5 min
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Jun 6, 2018
May 30, 2018
May 30, 2018
6 min
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
May 24, 2018
May 24, 2018
4 min
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
May 17, 2018
May 17, 2018
4 min
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...