Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
May 10, 2018
May 10, 2018
6 min
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.
May 3, 2018
May 3, 2018
6 min
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
Apr 26, 2018
Apr 26, 2018
5 min
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Apr 19, 2018
Apr 19, 2018
6 min
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
Apr 12, 2018
Apr 12, 2018
5 min
In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.
Apr 6, 2018
Apr 6, 2018
3 min
In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...
Mar 29, 2018
Mar 29, 2018
4 min
In this week's episode, Dr. Michelli discusses the future of customer experience delivery...
Mar 22, 2018
Mar 22, 2018
5 min
In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...
Mar 15, 2018
Mar 15, 2018
5 min
In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).
Mar 8, 2018