Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Mar 1, 2018
Mar 1, 2018
5 min
In this week's episode, Dr. Michelli discusses the influence we all have...
Feb 22, 2018
Feb 22, 2018
5 min
In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...
Feb 15, 2018
Feb 15, 2018
4 min
In this week's episode, Dr. Michelli discusses the future of technology and the human condition...
Feb 9, 2018
Feb 9, 2018
4 min
Dr. Michelli discusses customer experience lessons from the advertising industry...
Feb 1, 2018
Jan 25, 2018
Jan 25, 2018
4 min
In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...
Jan 18, 2018
Jan 18, 2018
4 min
In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...
Jan 12, 2018
Jan 12, 2018
4 min
Dr. Michelli discusses how technology should address human needs when used in customer experience...
Jan 5, 2018
Jan 5, 2018
4 min
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...
Dec 29, 2017
Dec 29, 2017
5 min
Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...