Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Dec 21, 2017
Dec 21, 2017
3 min
In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
Dec 15, 2017
Dec 15, 2017
3 min
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
Dec 7, 2017
Nov 30, 2017
Nov 30, 2017
5 min
In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...
Nov 22, 2017
Nov 16, 2017
Nov 16, 2017
5 min
In this week's episode, Dr. Michelli discusses the importance of defining brand moments...
Nov 10, 2017
Nov 10, 2017
5 min
Dr. Michelli discusses how leaders set the tone for an appreciative workplace...
Nov 3, 2017
Nov 3, 2017
5 min
In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.
Oct 26, 2017
Oct 19, 2017
Oct 19, 2017
4 min
Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”