Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Oct 12, 2017
Oct 12, 2017
3 min
In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...
Oct 5, 2017
Oct 5, 2017
5 min
To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.
Sep 28, 2017
Sep 28, 2017
4 min
In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...
Sep 21, 2017
Sep 21, 2017
3 min
Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...
Sep 15, 2017
Sep 15, 2017
3 min
In this week's episode, Dr. Michelli discusses human nature during a natural disaster...
Sep 7, 2017
Sep 7, 2017
5 min
Dr. Michelli discusses how design thinking can help uncover implicit biases...
Aug 31, 2017
Aug 31, 2017
3 min
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...
Aug 24, 2017
Aug 24, 2017
4 min
Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...
Aug 18, 2017
Aug 18, 2017
4 min
In this week's episode, Dr. Michelli discusses the power of associations for your brand...
Aug 10, 2017
Aug 10, 2017
4 min
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...