Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 10, 2017
Aug 10, 2017
4 min
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...
Aug 3, 2017
Jul 27, 2017
Jul 27, 2017
4 min
In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce...
Jul 20, 2017
Jul 20, 2017
6 min
Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....
Jul 13, 2017
Jul 13, 2017
5 min
Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...
Jul 3, 2017
Jul 3, 2017
5 min
In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....
Jun 29, 2017
Jun 29, 2017
4 min
In this week's episode, Dr. Michelli discusses emotional value in customer experience...
Jun 23, 2017
Jun 23, 2017
3 min
In this week's episode, Dr. Michelli discusses the human value in customer experience...
Jun 15, 2017
Jun 15, 2017
3 min
Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...
Jun 9, 2017
Jun 9, 2017
5 min
In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"...