Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 1, 2017
Jun 1, 2017
4 min
In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing...
May 26, 2017
May 18, 2017
May 18, 2017
4 min
Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise...
May 11, 2017
May 11, 2017
3 min
In this week's episode, Dr. Michelli discusses customer experience tradeoffs...
May 4, 2017
May 4, 2017
3 min
Dr. Michelli discusses three trends you may wish to consider as you explore technology, service, and product development...
Apr 27, 2017
Apr 27, 2017
3 min
In this week's episode, Dr. Michelli discusses the unique industry challenges (UICs) that must be overcome to deliver outstanding customer experiences...
Apr 20, 2017
Apr 20, 2017
6 min
In this episode, Dr. Michelli discusses the role we all have in customer experience...
Apr 13, 2017
Apr 13, 2017
4 min
In this week's episode, Dr. Michelli discusses five steps to getting more referrals...
Apr 7, 2017
Apr 7, 2017
3 min
In this week's episode, Dr. Michelli discusses the confusion between loyalty and advocacy...
Mar 31, 2017