Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Mar 23, 2017
Mar 17, 2017
Mar 17, 2017
5 min
In this week's episode, Dr. Michelli discusses business lessons found in the world of bottled water...
Mar 9, 2017
Mar 9, 2017
4 min
In this week's episode, Dr. Michelli discusses customer experience strategy when bad experiences occur...
Mar 2, 2017
Mar 2, 2017
4 min
Dr. Michelli discusses Perceptual Control Theory (negative feedback loops) as it relates to the relationships we have with our customers...
Feb 23, 2017
Feb 23, 2017
3 min
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
Feb 17, 2017
Feb 17, 2017
2 min
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
Feb 7, 2017
Feb 7, 2017
3 min
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Feb 2, 2017
Feb 2, 2017
3 min
In this week's episode Dr. Michelli, discusses integrating human and technology based service...
Jan 26, 2017
Jan 26, 2017
4 min
In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...
Jan 23, 2017
Jan 23, 2017
3 min
Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...