Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 12, 2017
Jan 12, 2017
3 min
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Jan 6, 2017
Jan 6, 2017
2 min
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...
Dec 29, 2016
Dec 29, 2016
3 min
In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
Dec 22, 2016
Dec 22, 2016
3 min
Dr. Michelli discusses how to create humanity-rich experiences this time of year...
Dec 16, 2016
Dec 16, 2016
2 min
In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...
Dec 9, 2016
Dec 2, 2016
Dec 2, 2016
2 min
In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...
Nov 23, 2016
Nov 23, 2016
4 min
In this week's episode, Dr. Michelli discusses expressing gratitude in business...
Nov 17, 2016
Nov 17, 2016
2 min
Dr. Michelli, discusses shifting prospective customers interest into a buying conversation...
Nov 10, 2016
Nov 10, 2016
2 min
In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...