Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Nov 3, 2016
Nov 3, 2016
2 min
In this week's episode, Dr. Michelli, discusses connecting to the higher needs of your customers...
Oct 27, 2016
Oct 27, 2016
3 min
In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...
Oct 21, 2016
Oct 21, 2016
3 min
Dr. Michelli, discusses the difference between being a ruler vs. a leader...
Oct 13, 2016
Oct 13, 2016
3 min
In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...
Oct 6, 2016
Oct 6, 2016
3 min
Dr. Michelli discusses innovating the speed and ease of customer experiences...
Oct 3, 2016
Oct 3, 2016
2 min
In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...
Sep 22, 2016
Sep 22, 2016
4 min
Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...
Sep 16, 2016
Sep 13, 2016
Sep 13, 2016
3 min
In this week's episode, Dr. Michelli, discuss gratitude in your business...
Sep 1, 2016
Sep 1, 2016
2 min
Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.