Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 29, 2016
Aug 29, 2016
3 min
Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...
Aug 18, 2016
Aug 18, 2016
2 min
In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...
Aug 11, 2016
Aug 11, 2016
2 min
This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...
Aug 4, 2016
Aug 4, 2016
3 min
Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...
Jul 28, 2016
Jul 28, 2016
2 min
Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...
Jul 21, 2016
Jul 21, 2016
2 min
In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...
Jul 14, 2016
Jul 14, 2016
2 min
Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...
Jul 7, 2016
Jul 7, 2016
1 min
In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...
Jun 30, 2016
Jun 30, 2016
3 min
In this week's episode, Dr. Michelli, discusses personal brand vetting...
Jun 23, 2016