Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 15, 2016
Jun 15, 2016
2 min
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
Jun 9, 2016
Jun 3, 2016
Jun 3, 2016
2 min
In this week's episode, Dr. Michelli, discusses the cost of customer churn...
May 26, 2016
May 26, 2016
2 min
In this week's episode, Dr. Michelli, artificial intelligence and the uncanny valley...
May 19, 2016
May 12, 2016
May 12, 2016
3 min
Dr. Michelli discusses the importance of effectively using technology to inquire of your customers...
May 5, 2016
Apr 28, 2016
Apr 28, 2016
2 min
Dr. Michelli discusses improv principles that can help your customer experience...
Apr 21, 2016
Apr 21, 2016
3 min
In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...
Apr 14, 2016