Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Apr 7, 2016
Apr 7, 2016
4 min
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
Mar 31, 2016
Mar 24, 2016
Mar 24, 2016
2 min
Dr. Michelli, discusses what customers are looking for in brands more than anything...
Mar 17, 2016
Mar 17, 2016
2 min
In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...
Mar 10, 2016
Mar 10, 2016
3 min
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
Feb 18, 2016
Feb 18, 2016
3 min
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...
Feb 11, 2016
Feb 11, 2016
2 min
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Feb 4, 2016
Feb 4, 2016
3 min
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Feb 1, 2016
Feb 1, 2016
4 min
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...
Jan 21, 2016
Jan 21, 2016
3 min
Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...