Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 14, 2016
Jan 14, 2016
3 min
In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...
Jan 4, 2016
Jan 4, 2016
4 min
Dr. Michelli, tells how a specific acronym can be useful to delight your customers...
Dec 30, 2015
Dec 30, 2015
4 min
In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...
Aug 6, 2015
Feb 17, 2015
Feb 17, 2015
2 min
In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...
Jan 20, 2015
Jan 20, 2015
2 min
In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...
Dec 17, 2014
Dec 17, 2014
1 min
Dr. Michelli discusses the use of an integrated solution to impact customer experience...
Dec 10, 2014
Dec 10, 2014
2 min
In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...
Nov 21, 2014
Nov 21, 2014
1 min
In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...
Nov 14, 2014
Nov 14, 2014
2 min
In today's podcast, Dr. Michelli discusses longevity in the customer experience...