Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 20, 2014
Aug 20, 2014
2 min
In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...
Aug 14, 2014
Aug 14, 2014
1 min
In this week's podcast, Dr. Michelli discusses renewal of the customer experience...
Aug 7, 2014
Aug 7, 2014
2 min
In this week's podcast, Dr. Michelli the importance of customer journey mapping...
Jul 23, 2014
Jul 16, 2014
Jul 16, 2014
2 min
In this week's podcast episode, Dr. Michelli discusses brand experience...
Jul 9, 2014
Jul 9, 2014
3 min
Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...
Jun 30, 2014
Jun 30, 2014
2 min
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Jun 19, 2014
Jun 19, 2014
2 min
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
May 28, 2014
May 28, 2014
2 min
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
May 16, 2014
May 16, 2014
2 min
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...