Customer Loyalty

Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....

This week Dr. Michelli takes a page from his new book Leading the Starbucks Way and explores a distinction between customer loyalty and customer bribery....

Borrowing from concepts in his book Leading the Starbucks Way,  Dr. Michelli explores Maslow's hierarchy of needs and its role in the evolution of customer relationships....

Dr. Michelli shares how Starbucks leaders seek to deliver the differentiators that separate them from the innovators.

This week Dr. Michelli explores the 7 bold moves Starbucks leaders made in their brand transformation - highlighting the role of emotional value...

Dr. Michelli begins a series based on his soon-to-be-released book Leading the Starbucks Way which can be pre-ordered now at Amazon, Barnes and Noble, and CEO Read.  You can request a preview by clicking this link and typing "Exclusive" in the Subject Title. 

In this week's podcast Dr. Michelli discusses the challenges of consistently approaching tasks across the scope of your business. While acknowledging shortcomings at The Michelli Experience, he also encourages you to look for consistency opportunities in yours...

Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.

Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...

Are you building a "culture of connection" for your team?  Dr. Michelli explores the issue in this week's podcast....