Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 12, 2012
Aug 12, 2012
2 min
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Aug 4, 2012
Aug 4, 2012
2 min
Dr. Michelli outlines three key elements for delivering value to your customers.
Jul 27, 2012
Jul 27, 2012
2 min
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Jul 20, 2012
Jul 20, 2012
2 min
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Jul 15, 2012
Jul 15, 2012
2 min
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
Jun 28, 2012
Jun 28, 2012
1 min
Dr. Michelli examines the importance of personal connections on closing sales. He shares key insights from a recent study on return call responses.
Jun 22, 2012
Jun 22, 2012
2 min
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….
Jun 15, 2012
Jun 15, 2012
2 min
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….
Jun 8, 2012
Jun 8, 2012
3 min
Dr. Michelli offers insights from the growing field of behavioral economics and helps you look at the role of emotions as they affect customer loyalty and the overall equity of your brand...
May 31, 2012
May 31, 2012
3 min
Dr. Michelli explores the role of content curation in customer experience elevation and offers empirical findings on how curation is used in marketing and thought leadership...