Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Apr 22, 2010
Apr 22, 2010
4 min
Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.
Apr 15, 2010
Apr 15, 2010
4 min
Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.
Apr 7, 2010
Apr 7, 2010
3 min
Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.
Apr 1, 2010
Apr 1, 2010
3 min
Dr. Michelli links customer loyalty research data to action steps for your service culture.
Mar 24, 2010
Mar 24, 2010
4 min
An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!
Mar 17, 2010
Mar 17, 2010
4 min
Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.
Mar 10, 2010
Mar 10, 2010
4 min
Dr. Michelli explores the role of emotion evoking words in your business' success.
Mar 4, 2010
Mar 4, 2010
5 min
Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.
Feb 24, 2010
Feb 24, 2010
4 min
Dr. Michelli looks at an important way to benefit from social networking and it's not what you think!
Feb 17, 2010
Feb 17, 2010
4 min
Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.