Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 21, 2022
Thursday Apr 21, 2022
Dr. Michelli explores the distinction between Top of Mind Awareness (TOMA) and Top of Heart Engagement (TOHE).
Thursday Apr 14, 2022
Thursday Apr 14, 2022
Dr. Michelli shares the economic benefits of settings goals for customer delight.
Thursday Apr 07, 2022
Thursday Apr 07, 2022
Dr. Michelli discusses how to enhance customer pleasure or delight by sparking customer discovery, sensation, fantasy, or camaraderie.
Thursday Mar 31, 2022
Thursday Mar 31, 2022
Dr. Michelli outlines 12 forms of pleasure or delight you can design into your customer and team member experiences.
Thursday Mar 24, 2022
Thursday Mar 24, 2022
In this episode, Dr. Michelli offers 6 tips for leveraging the peak-end rule to your advantage.
Thursday Mar 17, 2022
Thursday Mar 17, 2022
In this installment, Dr. Michelli offers 5 tips for helping customers navigate transitions along their journey with you and your business.
Monday Mar 14, 2022
Monday Mar 14, 2022
In this week's podcast, Dr. Michelli defines Moments that Matter Most and how the concept applies to driving belonging.
Friday Nov 21, 2014
Friday Nov 21, 2014
In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...
Wednesday Aug 27, 2014
Wednesday Aug 27, 2014
Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...
Thursday Jun 19, 2014
Thursday Jun 19, 2014
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...