Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Aug 31, 2018
Friday Aug 31, 2018
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
Thursday Aug 23, 2018
Thursday Aug 23, 2018
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
Thursday Aug 16, 2018
Thursday Aug 16, 2018
In this week's episode, Dr. Michelli discusses the phases of experience design...
Thursday Aug 09, 2018
Thursday Aug 02, 2018
Thursday Aug 02, 2018
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...
Thursday Jul 26, 2018
Thursday Jul 26, 2018
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
Thursday Jul 19, 2018
Thursday Jul 19, 2018
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Thursday Jul 12, 2018
Thursday Jul 12, 2018
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Thursday Jul 05, 2018
Thursday Jul 05, 2018
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Wednesday Jun 27, 2018
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.