Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen on:
Episodes
Thursday Jul 19, 2018
Thursday Jul 19, 2018
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Thursday Jul 12, 2018
Thursday Jul 12, 2018
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Thursday Jul 05, 2018
Thursday Jul 05, 2018
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Wednesday Jun 27, 2018
Thursday Jun 21, 2018
Thursday Jun 21, 2018
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
Thursday Jun 14, 2018
Thursday Jun 14, 2018
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Wednesday Jun 06, 2018
Wednesday May 30, 2018
Wednesday May 30, 2018
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Thursday May 24, 2018
Thursday May 24, 2018
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
Thursday May 17, 2018
Thursday May 17, 2018
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.