Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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Episodes

Monday Oct 03, 2016

We Are All In The Perception Business!

Monday Oct 03, 2016

In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...

Thursday Sep 22, 2016

Make a Mouse: The Power of a Culture of Customer Experience Excellence

Thursday Sep 22, 2016

Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...

Friday Sep 16, 2016

Do You Want Engaged Employees? Ignite Mastery

Friday Sep 16, 2016

In this episode, Dr. Michelli, discusses drivers of human behavior...

Tuesday Sep 13, 2016

Grateful Business – Human Experience Creation At Its Best

Tuesday Sep 13, 2016

In this week's episode, Dr. Michelli, discuss gratitude in your business...

Thursday Sep 01, 2016

Send in the Drones: Elevating Service in A Technology-Driven World

Thursday Sep 01, 2016

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.

Monday Aug 29, 2016

Technology: A Blessing & A Curse to Customer Experience Delivery

Monday Aug 29, 2016

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

Thursday Aug 18, 2016

Which Should Come First? The Employee or the Customer?

Thursday Aug 18, 2016

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

Thursday Aug 11, 2016

Customers Aren’t Always Right: Courageous Leaders Need to Be

Thursday Aug 11, 2016

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

Thursday Aug 04, 2016

Beating the Giant: It’s as Simple as Artisanship

Thursday Aug 04, 2016

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

Thursday Jul 28, 2016

Make the Experience Faster and More Personal

Thursday Jul 28, 2016

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.