Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Send in the Drones: Elevating Service in A Technology-Driven World

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.

Technology: A Blessing & A Curse to Customer Experience Delivery

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

Which Should Come First? The Employee or the Customer?

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

Customers Aren’t Always Right: Courageous Leaders Need to Be

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

Beating the Giant: It’s as Simple as Artisanship

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

Make the Experience Faster and More Personal

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

Show Me the Money: The Why of Customer Experience Excellence

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...

Brand Independence Day: Staying in the Black from One of the Men in Black

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...

Personal Brand Vetting – THEY are Listening

In this week's episode, Dr. Michelli, discusses personal brand vetting...