Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Oct 30, 2009
Friday Oct 30, 2009
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadership alignment and strategic consistency.
Monday Oct 05, 2009
Monday Oct 05, 2009
Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete." Take Dr. Michelli's leadership challenge....
Thursday Sep 24, 2009
Thursday Sep 24, 2009
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.
Thursday Sep 17, 2009
Thursday Sep 17, 2009
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,
Friday Aug 28, 2009
Friday Aug 28, 2009
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
Thursday Aug 20, 2009
Thursday Aug 20, 2009
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.
Thursday Aug 06, 2009
Thursday Aug 06, 2009
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.
Friday Jul 24, 2009
Friday Jul 24, 2009
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.
Thursday Jul 16, 2009
Thursday Jul 16, 2009
Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers. He encourages you to elevate aspects highlighted in that study.
Wednesday Jul 08, 2009
Wednesday Jul 08, 2009
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.