Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Feb 28, 2019
Thursday Feb 28, 2019
In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
Thursday Feb 21, 2019
Thursday Feb 21, 2019
In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.
Thursday Feb 07, 2019
Thursday Feb 07, 2019
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
Thursday Jan 31, 2019
Thursday Jan 31, 2019
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Thursday Jan 24, 2019
Thursday Jan 24, 2019
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Thursday Jan 17, 2019
Thursday Jan 17, 2019
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
Thursday Jan 10, 2019
Thursday Jan 10, 2019
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
Thursday Dec 20, 2018
Thursday Dec 20, 2018
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
Thursday Dec 13, 2018
Thursday Dec 13, 2018
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.